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Steve
Sandison
Director, Customer Success - Finance & Insurance Vertical
Dun & Bradstreet
Steve is a seasoned professional with over two decades of experience in spearheading client-facing teams, and successfully delivering software solutions, services, and projects. His track record demonstrates a remarkable ability to cultivate and expand client relationships, consistently achieving goals related to client retention, product adoption, and revenue growth. Steve's talent lies in building collaborative teams that work closely with clients, ensuring their needs and key performance indicators (KPIs) are met, resulting in mutual success.
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19 November 2025 16:00 - 16:45
Panel: Beyond handoffs - Sales + CS alignment for growth
True customer growth doesn’t stop at the close - it thrives when sales and customer success operate as one. In this panel, CS leaders share strategies to align goals, streamline processes, and create a seamless customer journey. Learn how breaking down silos drives retention, unlocks expansion opportunities, and turns every handoff into a hand-up for long-term success.