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Yongli
Deng
Vice President of Customer Success
CADDi
Yongli Deng is Vice President of Customer Success at CADDi, an AI platform transforming how manufacturers use engineering and operational data. She leads CADDi’s U.S. Customer Success organization, where she has built and scaled the team and is focused on turning AI adoption into measurable customer value, retention, and growth. Before joining CADDi, Yongli spent eight years at Boston Consulting Group, most recently as a Principal, advising executives on large-scale transformations, growth strategy, and operational improvement. She is passionate about building high-performing teams, applying AI to reinvent how Customer Success operates, and turning customer outcomes into sustainable business growth.
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19 November 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell