Sign In
Register

Download brochure

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Zachary
Estes
Assistant Director, Customer Success
Moody's
Zachary has been part of the Customer Success team at Moody’s Risk Management Solutions (RMS) for nearly five years and currently serves as the Assistant Director of Customer Success. With over 30 years of industry leadership, Moody’s RMS has been at the forefront of catastrophe risk innovation—combining advanced science with cutting-edge technology to make every risk known. In his role, Zachary supports clients across insurance, reinsurance, financial services, and the public sector, helping them leverage Moody’s comprehensive risk models, SaaS solutions, cloud applications, and APIs to better evaluate and manage global risk.
Button
19 November 2025 13:30 - 14:15
Panel: From first touch to long-term loyalty - Elevating onboarding to drive retention
Effective onboarding is more than a one-time interaction - it's the foundation of long-term customer loyalty and retention. This panel explores how leading organizations are rethinking the onboarding experience to deliver immediate value, build trust early, and create strong customer relationships that last. From personalized onboarding journeys to proactive engagement strategies, our panelists will share practical insights and proven approaches to turning first impressions into lasting partnerships.