AI is transforming customer experience, but implementation missteps can derail progress and waste resources. This session will guide CX leaders through actionable strategies to avoid common pitfalls and ensure your AI initiatives are efficient, effective, and scalable. Discover how AI agents trained on your historical data can outperform static workflows, resolving up to 80% of customer issues autonomously. We’ll explore the value of data-driven precision in enhancing interactions and share proven practices to avoid common in-house challenges—driving fewer errors, greater accuracy, and up to a 40% improvement in CSAT. Attendees will leave with a practical playbook to successfully integrate AI into their CX strategy, helping their teams navigate the complexities of AI implementation while achieving meaningful improvements. Join us to elevate your AI approach and unlock new levels of customer satisfaction and operational excellence.