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October 24, 2024
San Francisco

Customer Experience Summit
San Francisco

Elevate your CX strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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Get your ticket

for the summit

We’re bringing together the brightest minds in customer experience for a day of unrivaled networking, learning, and discussion so you can:

- Leverage industry trends & increase the impact of your CX strategy.

- Prove the strategic value of your CX function.

- Meet mentors and build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

San Francisco
October 24, 2024

Register now

What our
attendees say...

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A snapshot of

our previous speakers...

Dutta
Satadip
Chief Customer Officer
ActiveCampaign
Roger
Mendez
Global Leader, Strategic Programs, Customer Success Operations and Strategy
Cisco
Carlos
Quezada
VP, Customer Experience Strategy, Automation & Enablement
Hewlett Packard Enterprise
Krista
Hoffman
Vice President of Customer Experience
ManyChat
Emily
Brennan
Principal, Customer Experience Director
RingCentral
Karla
Kannan
Senior Vice President, Customer Experience
BirchStreet Systems
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global community of customer obsessives.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CX to senior management.

October 24, 2024
San Francisco
Customer Experience Summit

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

20+

Speakers

100+

Attendees

60%

Senior management

70+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

October 24, 2024
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

Our

partners   

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our

Partners          

Our community partners

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Take a look at our past summits

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Book in some time

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

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Check out our

summit series...

Sep 03, 2024
Chief Customer Officer Summit
San Francisco

Find out more

Sep 04 & 05, 2024
Customer Success Festival
San Francisco

Find out more

Oct 03 & 04, 2024
Customer Success Festival
Boston

Find out more

Oct 24, 2024
Customer Experience Summit
San Francisco

Find out more

Nov 06 & 07, 2024
Customer Success Festival
Sydney

Find out more

Nov 13 & 14, 2024
Customer Success Festival
Chicago

Find out more

Dec 04 & 05, 2024
Customer Success Festival
London

Find out more

Dec 04, 2024
Chief Customer Officer Summit
London

Find out more

Feb 12 & 13, 2025
Customer Success Festival
Austin

Find out more

Mar 20 & 21, 2025
Customer Success Festival
New York

Find out more

Mar 20, 2025
Chief Customer Officer Summit
New York

Find out more

May 14 & 15, 2025
Customer Success Festival
Amsterdam

Find out more

May 21 & 22, 2025
Customer Success Festival
Las Vegas

Find out more

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Interested in more than one summit? Speak to our team.

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Contact team

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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Schedule a call

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our team?

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