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Event starts in:

days :

: hours :

minutes

until early bird rates end

October 24, 2024
San Francisco

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What's on
October 24
October 24
October 24
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Listening to win: Enhancing customer experience through VOC programs and feedback loops
Mark Anderson, Director of Customer Success and Proposals, Siemens
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09:45
Main stage
Customer value methodology: Achieving outstanding CX through quantifiable projects and customer metrics
Romeo Leon, Vice President of Customer Success, GoodTime
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Unlocking customer loyalty: Lessons from B2C to B2B
Kshama Swamy, Senior Vice President of Customer Experience & Operations, PAR Technology
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11:45
Main stage
Interactive roundtable discussions
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Scaling personalization - strategies for superior digital customer experience
Julie Mullins, Global Head of Digital Customer Experience, Cloudflare
Lynn Chang, Director of Client Success, Wonders
Italo Nava, Global Director, Customer Success, Splashtop
Sherrod Patching, Vice President of Customer Success, GitLab
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14:15
Main stage
Data-driven decisions: Leveraging analytics for enhanced customer experience understanding
Monish Prem, Director of Support, HackerOne
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14:45
Main stage
AI in motion: Elevating the customer journey experience
Valerie Focke, Vice President of Customer Success, Datamaran
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel: Customer journey mapping - a roadmap to enhanced CX
Erin Lindheim, Senior Director, Customer Success, Fieldguide
Sofie Zarrabi, Director of Customer Success, Klarity
Jenny Kong, Director, Customer Success, Greenhouse Softwares
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16:30
Main stage
Customer experience 360: A holistic approach to engagement
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17:00
Main stage
Chairperson closing remarks
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17:15
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer experience for a day of unrivaled networking, learning, and discussion so you can:

- Leverage industry trends & increase the impact of your CX strategy.

- Prove the strategic value of your CX function.

- Meet mentors and build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

San Francisco
October 24, 2024

Register now

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