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Italo
Nava
Global Director, Customer Success
Splashtop
Italo is an action-oriented CS professional with a driven attitude for success. He has over 10 years’ of experience in the SaaS industry, working side by side with C-Level executives, and contributing to strategic decisions that impact ARR/NRR. Italo is passionate about innovative technologies, go-to-market strategies, and team development, and his main focus at Splashtop is to build and manage their global customer success team.
03 September 2025 13:30 - 14:15
Panel: Scaling personalization - strategies for superior digital customer experience
In the digital age, personalized customer experiences are no longer optional; they are a necessity for competitive differentiation. This panel discussion delves into innovative strategies for scaling personalization to deliver exceptional digital customer experiences. We will explore the latest tools and technologies, data-driven approaches, and best practices for creating highly tailored interactions at scale. Attendees will learn how to harness customer data, implement AI-driven personalization, and overcome common challenges in delivering seamless, relevant experiences across digital touchpoints. Discover how to elevate your digital customer engagement and foster loyalty by making every interaction feel uniquely personal.