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Julie
Mullins
Director, Digital Customer Experience
Cloudflare
Julie has 20 years of customer-centric work experience with half of her career focused on improving the post-sales customer experience at scale. Currently, as Director, Digital Customer Experience at Cloudflare, she aligns visions across teams to keep customers at the center of decisions and to deliver exceptional omnichannel digital customer experiences.
03 September 2025 13:30 - 14:15
Panel: Scaling personalization - strategies for superior digital customer experience
In the digital age, personalized customer experiences are no longer optional; they are a necessity for competitive differentiation. This panel discussion delves into innovative strategies for scaling personalization to deliver exceptional digital customer experiences. We will explore the latest tools and technologies, data-driven approaches, and best practices for creating highly tailored interactions at scale. Attendees will learn how to harness customer data, implement AI-driven personalization, and overcome common challenges in delivering seamless, relevant experiences across digital touchpoints. Discover how to elevate your digital customer engagement and foster loyalty by making every interaction feel uniquely personal.