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Marty
Kausas
Co-Founder & CEO
Pylon
Marty is the Co-Founder & CEO of Pylon. Pylon is the first customer support platform built for B2B. In under 2 years, the company has grown to over 250 customers, raised $20M from best-in-class investors like a16z, General Catalyst, and Y Combinator, and has built a cult following on LinkedIn.
03 September 2025 13:30 - 14:15
Panel: Scaling personalization - strategies for superior digital customer experience
In the digital age, personalized customer experiences are no longer optional; they are a necessity for competitive differentiation. This panel discussion delves into innovative strategies for scaling personalization to deliver exceptional digital customer experiences. We will explore the latest tools and technologies, data-driven approaches, and best practices for creating highly tailored interactions at scale. Attendees will learn how to harness customer data, implement AI-driven personalization, and overcome common challenges in delivering seamless, relevant experiences across digital touchpoints. Discover how to elevate your digital customer engagement and foster loyalty by making every interaction feel uniquely personal.