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Valerie
Focke
Vice President of Customer Success
Datamaran
Valerie is an experienced executive, managing teams working with Forbes Global 2000 companies to address critical governance shortages using the best-in-class ESG platform, thereby increasing business competitiveness and resilience. She previously worked with C-level executives on resolving complex challenges around governance, change management, stakeholder management with additional knowledge of large transformational IT programs. Valerie is an experienced strategic account director, that has excelled in establishing business in greenfield territories with a passion for a challenge.
03 September 2025 13:30 - 14:15
Panel: Scaling personalization - strategies for superior digital customer experience
In the digital age, personalized customer experiences are no longer optional; they are a necessity for competitive differentiation. This panel discussion delves into innovative strategies for scaling personalization to deliver exceptional digital customer experiences. We will explore the latest tools and technologies, data-driven approaches, and best practices for creating highly tailored interactions at scale. Attendees will learn how to harness customer data, implement AI-driven personalization, and overcome common challenges in delivering seamless, relevant experiences across digital touchpoints. Discover how to elevate your digital customer engagement and foster loyalty by making every interaction feel uniquely personal.