The journey from customer success manager to chief customer officer demands more than just technical expertise; it requires exceptional leadership skills. This presentation explores strategic leadership tactics essential for ascending the career ladder in customer-centric roles. From managing a team and collaborating with the team members you're managing, to driving organizational growth, attendees will gain insights into effective leadership practices tailored to propel their professional trajectory forward. By mastering these tactics, CSMs can confidently navigate their path to becoming influential CCOs in their organizations.