Customer Success Festival
Unlock growth by leveraging customer success to improve experience, expand product adoption, and drive revenue.
"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event." - VP, Customer Success, Abacode Cybersecurity
What is Customer Success Festival?
We've gathered top thought leaders to share their insights, strategies, and experiences, so you can:
🏆 Gain a competitive edge by staying ahead of the latest industry trends.
🤑 Increase revenue with proven growth strategies and tactics.
🤝 Expand your professional network and make valuable connections.
💪 Strengthen your team and increase productivity with new talent.
Walk away from the festival as part of the CSC community & take some of the world's most forward-thinking strategies back to your desk.
Festival starts in:
days
hours
minutes
seconds
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
*Source: Customer Success Salary Survey 2023
Spark new ideas
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
Meet our expert speakers
Hear why last year's attendees are still raving about Customer Success Festival
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“I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event.”
Head of Strategic Customer Success
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“The event was impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future.'”
Senior Manager, Customer Success
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“I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”
Global Scale Strategy Lead, CS
Agenda at a glance
Gain valuable insights from leading CS experts who are shaping the industry, and return to the office with a wealth of new ideas and strategies to implement such as:
Beyond ChatGPT - enhancing customer success with generative AI
Building customer-centric companies: unlocking rapid growth with data-driven principles
Optimize and automate your CS operation to drive efficiency and scalability
Empowering team efficiencies & focusing on the work that matters by harnessing AI and automation
Scaling customer success: providing an outstanding, personalized customer experience 'en masse'
To VP, C-suite and beyond - success stories in career progression
Data-driven CS - the key metrics you need to track in order to prove your ROI
Audience insight
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Break the cycle
Recharge, re-evaluate, and gain inspiration by networking with CS leaders and comparing strategies with your peers.
Collaborate
Collaborate with your team and peers face-to-face, at a summit dedicated to CS leaders.
Spark new ideas
Drive change and generate new ideas to elevate your company and professional journey.
Partners
See our partners for this years festival.
Series partners
Supporting partners
Venue
Co-located
We're hosting this event alongside some of our sister communities, why not bring your whole team along?
Contact Tom for group discounts.
Join the conversation
Connect with 5800+ like-minded CS enthusiasts at Customer Success Collective. Join the community to access state-of-the-art resources, attend world-class events, and engage in stimulating conversations.
Summit series