Farkhanda
Stewart
Director, Customer Success
Cisco
For nearly 15 years, Farkhanda has worked as a customer champion within the B2B SaaS industry, developing a unique track record for creating exceptionally loyal customers and teams. As a customer success leader, she is passionate about delivering memorable customer experiences, measurable ROI, and fostering a fun and collaborative team culture. Throughout her career, Farkhanda has nurtured strong relationships with key client executives, while building, developing and scaling customer success organizations from the ground up.
22 May 2024 16:15 - 17:00
Panel discussion: Strategies for building and nurturing a customer-obsessed culture
This panel will delve into the essential strategies for building and maintaining a customer success culture within companies and teams. From establishing customer-centric values to implementing effective communication channels, the discussion will explore practical insights, success stories, and key challenges faced by businesses on their journey towards fostering a customer-centric ethos. Participants will gain valuable perspectives on aligning teams, leveraging technology, and developing a mindset that places customer satisfaction at the core of organizational priorities.