Maranda
Dziekonski
SVP, Customer Success
Datasembly
Maranda Dziekonski is the SVP of Customer Success and Ops at Datasembly. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). Fun fact: Maranda is now working on her 9th startup! While she has owned everything from sales and marketing, HR, biz ops, and various other functions, her passion remains with Customer Success. Maranda has been honored as a Top 50 CCOs to Watch, Top 25 Customer Success Influencer for 2021, 2022, and 2023, and various other awards for CS and Leadership. She also sits on numerous boards and is on the advisory board for the University of San Francisco's Customer Success and Insights MBA Program.
22 May 2024 14:15 - 14:45
Using a value cycle to drive renewals
By understanding the dynamics of value creation throughout the customer journey, organizations can systematically enhance customer satisfaction, retention, and loyalty. This session illuminates how a structured approach to value cycles empowers businesses to proactively engage customers, identify evolving needs, and foster long-term partnerships. Join us to discover how leveraging value cycles can revolutionize your customer success initiatives and maximize renewal rates.