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Craig
Jackson
Director of Customer Success
Pleo
As a Director of Customer Success at Pleo, Craig leads and grows a team of customer success professionals who are passionate about delivering a positive and impactful experience for their clients across the UK, Ireland, France, and Southern Europe. He has over 6 years of experience in fintech and fast growth, and a proven track record of building and scaling customer success operations, strategies, and processes.
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24 June 2025 13:30 - 14:15
Panel: The road to retention - Reducing churn at every stage of the journey
On this panel, our speakers will dive into the key moments where customers are most vulnerable to leaving and how to address these risks head-on. From onboarding to renewal, this panel will provide actionable insights and strategies for engaging customers, identifying red flags early, and creating personalized retention plans that foster loyalty. Join us to learn how to transform your customer journey into a seamless path to long-term success and retention.