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Event starts in:
58

days :

21

: hours :

4

minutes

2

until early bird prices end

June 18, 2026
Convene Sancroft, St. Paul's
London

Our
speakers

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A snapshot of

our speakers...

Craig
Jackson
Director of Customer Success
Pleo
Deepankur
Kukreja
Associate Vice President, Customer Success
Microland
Dannah
Barnett Vaughan
Director, Customer Success
Silverline Solutions
Iain
Taylor
Customer Success Director
BMC Helix
Tamara
Kempf
Regional Director, EMEA Customer Success
Cisco
Ed
Kelly
Director, Client Success and Operations
IDP Education Ltd.
James
Dalley
Senior Director, Customer Success
Flexera
Manaal
Farooqui
Director, Customer Success - Skin Creative
Bic
Phil
Gillett
Head of Customer Operations
Zutec
Seán
Reid
Head of Customer Success - UKI & LATAM
Supermetrics
Zaina
Bryant
Global Director, Customer Success (Education Services)
LSEG (London Stock Exchange Group)
Sophie
Larcombe
Director, Customer Success
Zappi
Iana
Guglietti
Director, Digital Customer Success & Programs
Moody's
Martin
Stromback
Vice President of Customer Success | EMEA
Argus Media

Be in the room

where CS evolves

Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:

- Redesign the customer journey with a lifecycle model built to scale across the entire GTM engine.

- Embed CS at the heart of cross-functional revenue strategy.

- Activate AI, automation, and data to power smarter engagement and meaningful personalisation at scale.

- Champion customer-first decisions by breaking silos, challenging assumptions, and building alignment across the organisation.

You're already responsible for retention and expansion, this is where you get the playbook, and network, to deliver.

London
June 18, 2026

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