days :
: hours :
minutes
until early bird prices end
Why
attend?
You'll leave with the confidence, language, and influence strategies to hit NRR targets, optimise your AI workflows, and earn the executive credibility your CS function deserves.
Hear why attendees love
Customer Success Festival...
Customer Success Festival -
what sets it apart?
You may think you know Customer Sucess Collective from our summits, but this festival is different.
You told us you wanted more engagement, more interaction, and more chances to apply what you learn. We listened.
→ Customer Success Summit delivers through leadership that focuses on scale, authority, and big-stage insights over 2 days.
→Customer Success Festival is a high-energy, hands-on single day format built around putting ideas into action.
Consider this your mid-year reset - your chance to refocus your GTM strategy and accelerate the gains earned from successful AI optimisation.
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What's in it
for you?
Build what’s next, together
Collaborate live, swap playbooks, pressure-test ideas, and leave with practical frameworks you can put into action immediately.
Benchmark beyond your bubble
Structured networking means real conversations, sharper perspective, and actionable benchmarks across the entire GTM ecosystem.
Maximise impact, minimise time out
Get the insight, alignment, and networking you need without days away from the office or stretching your L&D budget.
Discover the full festival experience:
Cross-functional by design
Access to five additional festival tracks means deeper context, better alignment, and the kind of cross-functional networking that accelerates real customer impact.
Our Stats
75+
Speakers
500+
Attendees
75%
Senior management
200+
Companies
Agenda
at a glance
Focus your efforts on delivering value to your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI and discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Skip the AI trial & error
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Register your interest
& access the brochure
Receive the most important agenda and ticketing updates direct to your inbox, & gain access to your Customer Success Festival brochure.
Know you want to join us but need a little help getting budget sign-off?
Use our customisable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the festival? We're a friendly bunch - get in touch.