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Dannah
Barnett Vaughan
Director, Customer Success
Silverline Solutions
Dannah Barnett Vaughan is a transformational SaaS customer experience executive who serves as Principal of CX at Silverline Solutions and Chief Customer Officer at Rebels of SaaS Podcast & Platform. She orchestrates the entire customer journey—from initial implementation through expansion—driving 45%+ revenue growth and 99%+ retention rates across global teams. Her expertise lies in architecting scalable customer success frameworks that accelerate implementation timelines by 40%, reduce churn by 40%, and increase NPS by 32 points. As Founder of Rebels of SaaS, a global podcast platform reaching 10 countries, Dannah champions innovative AI-driven solutions that boost team productivity by 65% while maintaining a human-first approach that has generated $35M+ in revenue expansion. Her consultative problem-solving approach has unlocked $25M+ in new revenue streams through innovative service offerings and industry-leading best practices. Through Rebels of SaaS, she amplifies rebellious voices in B2B, challenging conventional thinking and driving positive innovation in the global customer success space.
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18 June 2026 16:45 - 17:00
Lock it in: Reflections, commitments & what happens next
Before we head to happy hour, let's pause. Dannah will synthesise the key themes that surfaced throughout the day and you'll be invited to: • Share one idea you’re taking back to your team • Identify one change you’re committing to test • Connect with others tackling similar challenges We’ll revisit the objectives captured during the morning pulse check and reflect on what shifted. You leave with: • Clear takeaways, not just notes • New connections already activated • A sense of momentum to make real improvements back in the office
18 June 2026 09:05 - 09:30
Speed networking & CS pulse check
Before we dive into content, we'll surface the room. Through guided speed networking and quick-fire prompts, you’ll: • Share your biggest CS challenge for 2026 • Compare operating models and team structures • Meet peers facing similar growth, retention, or scaling pressures We’ll capture live themes from the room and use them to shape discussion throughout the day so the outcomes reflect your priorities.
18 June 2026 09:00 - 09:05
Chairperson opening remarks
Dannah will set the tone for a highly interactive day, outline the big themes shaping Customer Success right now, and explain how you’ll be contributing (not just listening) in each session.