Is Customer Success a growth engine? A retention function? A strategic partner? A relationship owner? The pendulum has swung hard from trust-builder to revenue-carrier and now somewhere in between. But what are we actually responsible for today? In this interactive debate session, you won’t stay seated. You’ll choose your side of the room: Relationship or Revenue, and defend it. Together, we’ll challenge: •Whether traditional CS rituals (QBRs, success plans, cadence models) still earn their place •Which metrics truly reflect impact — and which just make us look busy •What modern accountability should really look like Through facilitated discussion and cross-room rebuttals, we’ll surface where the industry is splitting and where it’s quietly converging.