Iain Taylor is a seasoned Customer Success professional at BMC Helix, serving as a trusted advisor to global enterprise clients. His career spans solution engineering, professional services, and strategic advisory, with a focus on driving value realization and scalable adoption. Iain supports CSM teams through practical frameworks, enablement initiatives, and AI-driven insights that help align product capabilities with business outcomes. His work leverages telemetry, adoption models, and self-service tools to deliver measurable success. With a collaborative ethos shaped by over a decade in the armed forces, Iain is passionate about empowering teams and customers alike. At the Summit, he joins the panel on “Next-Gen Customer Success with AI at the Core,” sharing lessons from the evolution of Agentic AI and automation in CS.