Iana is a passionate and proactive Customer Success leader with nearly two decades of experience driving customer value, loyalty, and business outcomes. At Moody’s, she leads global Digital Customer Success teams across EMEA, APAC, and the Americas, as well as a Customer Success Operations and Digital Training & Adoption team. She is responsible for shaping and executing the scaled and digital Customer Success strategy, with a strong focus on delivering personalized customer journeys. Iana is known for coaching and empowering her teams to increase adoption, boost retention, and uncover opportunities for upsell and cross-sell. Her leadership style is collaborative and strategic, fostering cross-functional partnerships that align Moody’s solutions with clients' evolving needs. She is deeply committed to Customer Success as a key business strategy that drives long-term growth and impact.