The problem with onboarding? What was sold, what users need, and what it actually takes to realise value rarely line up. But this onboarding journey mapping session is your chance to overcome this universal bugbear. Our panel of leaders will deconstruct a “typical” customer onboarding in real time, identifying: • Where buyer goals diverge from user reality • Where internal assumptions create friction • Where effort required is underestimated • Where value communication breaks down As they map the journey on stage, you’ll pressure-test it against your own onboarding model. You’ll leave with: • A clearer view of where expectation gaps typically emerge • Practical ideas to tighten Sales-to-CS alignment • A sharper definition of what early value really means