The problem with onboarding? What was sold, what users need, and what it actually takes to realise value rarely line up. But this onboarding journey mapping session is your chance to overcome this universal bugbear. We’ll open with a live audience poll to surface the biggest onboarding pain points in the room, before grounding the discussion in real-world experience. the room will split into groups based on onboarding realities, whether that’s team structure, customer segment, or operational maturity. Each group will work through guided discussions led by experienced practitioners, focusing on journeys that actually reflect your world. Together, you’ll unpack: • Where buyer expectations break down in practice • How team structure and handoffs shape the onboarding experience • Where effort and complexity are consistently underestimated • How (and where) value communication gets lost You’ll leave with: • A clearer view of how onboarding challenges show up in environments like yours • Practical ideas to improve Sales-to-CS alignment and reduce friction • A more grounded definition of what early value really looks like in practice