The best support experience is the one customers never need. Preventing issues before they occur is becoming the new gold standard and it demands a shift in how support teams think, act, and measure success. In this fireside chat, two leaders share how they’re using data, automation, and collaboration to predict friction points and design preventive support models that drive both efficiency and customer satisfaction. Explore how top organizations: - Turn signals and patterns into proactive interventions - Partner across teams to fix root causes, not just symptoms - Redefine KPIs to reward prevention and continuous improvement You’ll walk away with practical insights to move your organization from reactive response to proactive excellence where prevention becomes the ultimate customer experience.