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March 20 & 21, 2025
New York

Customer Success Festival

Turn loyal customers into your biggest advocates.

"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended." Vice President of Customer Success, Abacode Cybersecurity

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What is Customer Success Festival?

Whether you’re tackling onboarding, churn mitigation, or renewals, rest assured, you’ll leave the festival rejuvenated and ready to implement your newly acquired insights  and tactics.

📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.

💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.

🤝 Build a network of trusted customer success advisors and forge meaningful connections.

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Why attend?

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Increase your earning potential

Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*

*Source: Customer Success Salary Survey 2023

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Spark new ideas

69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*

See our star-studded speaker lineup from 2024

See this year's star-studded speaker lineup

Steve
Clancy
Global Vice President, Customer Success
TIME
Sarah
Sherwood
Vice President, Customer Success & Support
Typeform
Nikolai
Chowdhury
Regional Vice President of Customer Success
Salesforce
Alan
Olegario
Customer Success Account Director
Microsoft
Sebastián
Cualla
Director of Customer Success
Hubspot
Caryn
Banchek
Head of Customer Success and Data Insights
Samsung Ads
Michael
Maday
Senior Director of Customer Success
Gainsight
Avinash
Asthana
Principal Leader, Customer Success
IBM
Parry
Bedi
Co-founder and CEO
Tingono
Jennifer
Hartman
Director of Client Success
Noom
Tereza
Sukopova
Head of Customer Education and Enablement
Cisco
Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed
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Don't take our word for it...

Testimonials
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I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event.

Author Name

Head of Strategic Customer

Success

The event was impactful. I can take the learnings back to our teams and say, 'This is something I think we need to invest in in the future.'

Author Name

Senior Manager, Customer

Success

I was HIGHLY impressed with the last conference. It was amazing to see such a large turnout and that it was well put together.

Author Name

Global Strategy Lead, Customer Success

Agenda at a glance

Absorb the knowledge of CS thought leaders who are making waves in the industry and return to the office brimming with new ideas.

  • Engage, convert, retain - holistically understand your customers to increase retention

  • Learn how to effectively demonstrate the strategic value of CS to earn exec buy-in

  • Discover the most effective strategies to master challenging renewal conversations

  • Uncover the secrets of efficient collaboration: CS operations and team structure

  • Operationalize customer success with emerging technologies and AI

  • Create a unified customer journey to improve CX from prospecting to the renewal

  • Understand which CS metrics you should track to optimize performance

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View full agenda

Audience insight

25+

Speakers

150+

Attendees

75%

Senior management

100+

Companies

Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Meet our partners

2024 festival partners

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Supporting partners

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Join the conversation

Join Customer Success Collective, a place where CS enthusiasts and experts gather to elevate the function with state-of-the-art resources, world-class events, and stimulating conversation.

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Our team

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Ediz Cosar

Partner enquiries

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Liza Shtilbans

Speaker enquiries

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Tom Brocklesby

Attendee enquiries

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Summit series

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