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March 19 & 20, 2025
New York

Why
attend?

Step out of your day-to-day and empower yourself with the latest trends, tools, and strategies to propel your career to new heights.

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Hear what previous

attendees had to say...

Watch previous
event highlights...

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Elevating customer success: From support function to revenue-driving growth engine

Franca-Sofia Fehrenbach, Head of Customer Success, PlanRadar

The steps and gaps in the journey from customer success to customer centricity

Heidi Rhodes, Global Head of Customer Success, Meta

Aligning org-wide initiatives through CS operations

Roger Mendez, Global Lead, Customer Success Operations & Strategy, Cisco

What our
attendees say...

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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

Our Stats

30+

Speakers

150+

Attendees

80%

Senior management

100+

Companies

March 19 & 20, 2025
New York
Customer Success Festival

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

March 19 & 20, 2025
New York

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Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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