Why
attend?
Whether you're looking to reduce churn, improve adoption metrics, or create more effective customer health scores, you’ll leave equipped with a personalized action plan to drive immediate impact when you return to your desk.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
- Learn what it takes to build an AI-native CS org, leverage AI at scale to accelerate customer value, drive expansion, and transform CS into a strategic growth engine.
- Connect with the CS leaders redefining the profession, exchange hard-won insights, and find practical ways to navigate the day-to-day chaos of the CS job right now.
- Become a stronger leader by letting AI handle more of the execution so you can focus on strategy, customer insight and the decisions that matter.
Join the summit and
discover how to...
Stay ahead of the curve
Step away from the daily grind and tap into fresh insights from leading CS voices. Discover what's working right now and walk away ready to outpace change.
Build your network
Meet the people who truly get your role. Share challenges and build connections that spark collaboration, mentorship, and long-term growth.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional event.*
More events in
New York
The best customer outcomes happen when teams work together.
Your pass gives you access to a shared exhibition and networking space that connects you with the wider customer-facing function. Meet customer support, ,marketing, senior customer leaders who are ready to collaborate, share ideas and drive customer-centric growth together.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale.
Next-gen CS operations
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - find the balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Break down silos
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerate time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scale beyond headcount
Product Marketing Manager
Get our free CS Salary report
and unlock your next pay rise
Benchmark your pay against hundreds of global CS professionals, from entry-level CSMs to seasoned leaders.
Whether you’re preparing for your next pay review, considering a career move, or leading a CS team, having accurate compensation data puts you in control.
And guess what? CS pros who’ve attended a conference to further their L&D earn 22% more than those who haven’t.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.