Join our highly interactive roundtable session, designed to foster deep-dive discussions on critical internal team management strategies for customer support leaders. This is your chance to gain actionable insights and expand your network, ensuring you leave with fresh perspectives on building, managing, and inspiring world-class support teams. Topics include: -Change management throughout AI integration - building internal trust in AI tools (Josh) -Implementing agent incentives to boost team moral and ticket resolutions -Understanding the unique talents in your agents to strengthen and unify your team (Erick) -Supporting agent career progression and internal talent mobility