Joshua is an experienced Senior Customer Success leader with over 13 years of expertise driving business outcomes, coaching and developing high-performing teams, and executing effectively in high-pressure environments. He has a deep background in critical SaaS platforms and a proven passion for implementing strategies that scale. Currently, Joshua serves as Director of Scaled Customer Success at Okta, a role he has held since February 2025. Prior to this, he was Regional Manager of Customer Success at Okta from August 2022 to February 2025, where he successfully led initiatives to enhance customer engagement and drive value across the region. Throughout his career, Joshua has consistently demonstrated the ability to align customer success strategies with business objectives, fostering long-term growth and client satisfaction.