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Kyle
Nielson
Global Head of Customer Success
PodPlay Technologies
Kyle Nielson has spent two decades serving others. After serving in the United States Marine Corps, Kyle transitioned into a dynamic civilian career in relationship management and customer success. He has negotiated millions in partnerships, expansions, and revenue across diverse industries, including cybersecurity, real estate, logistics, ed-tech, healthcare, luxury services, and now sports-tech. This broad experience has honed his expertise in empathy-driven communication, conflict resolution, and building lasting human connections that drive business growth. He currently serves as the Global Head of Customer Success at PodPlay Technologies, a sports facility management startup.
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10 March 2026 13:45 - 14:30
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Customer Success doesn’t operate in a vacuum - success depends on strong collaboration with sales, product, marketing, and beyond. This panel explores practical strategies for building cross-functional alignment, navigating competing priorities, and ensuring everyone works together to deliver exceptional customer outcomes. Key takeaways: - Collaboration strategies: How CS can effectively partner with other teams. - Conflict resolution: Turning departmental friction into productive outcomes. - Aligning goals: Connecting CS efforts to company-wide objectives. - Best practices: Real-world tips for fostering communication and trust across teams. Attendees will gain actionable insights to navigate interdepartmental dynamics and turn cross-functional collaboration into a competitive advantage.