Sign In
Register

Request to partner

Get your ticket

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Kyle
Nielson
Global Head of Customer Success
PodPlay Technologies
Kyle is a Customer Success and Operations leader with a demonstrated history of project execution for clients and customers of all sizes, from Fortune 500 companies to SMBs. He is skilled in strategic communication with a breadth of knowledge from experience in cybersecurity, real estate, ed-tech, healthcare, logistics, insurance, luxury services, and now sports tech.
Button
10 March 2026 13:45 - 14:30
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Customer Success doesn’t operate in a vacuum - success depends on strong collaboration with sales, product, marketing, and beyond. This panel explores practical strategies for building cross-functional alignment, navigating competing priorities, and ensuring everyone works together to deliver exceptional customer outcomes. Key takeaways: - Collaboration strategies: How CS can effectively partner with other teams. - Conflict resolution: Turning departmental friction into productive outcomes. - Aligning goals: Connecting CS efforts to company-wide objectives. - Best practices: Real-world tips for fostering communication and trust across teams. Attendees will gain actionable insights to navigate interdepartmental dynamics and turn cross-functional collaboration into a competitive advantage.