We'll dive into: -Common topics categorization - See how AI can sort incoming tickets by themes to help you prioritize which content to create articles for, and which ticket workflows to optimize. -Runbook automation - Automate ticket pre-work like asking customer follow ups, gathering internal account context, and routing to the right team. -AI-powered knowledge base - Learn how AI can help you identify knowledge gaps, draft articles, and check for duplicate content.

B2B customer success teams are expected to drive retention, expansion, and customer outcomes while operating with tighter resources and increasing complexity. This session explores how customer success teams are using AI to move faster, stay proactive, and scale high-quality support without losing the human touch. What you will learn: - Where AI is delivering the most value across B2B customer success today - How teams are using AI to spot risk earlier and prioritize the right accounts - Practical examples for onboarding, adoption, and customer communications - How to implement AI responsibly and measure impact over time