MunMun Malik is Vice President of Customer Success Operations at PTC, where MunMun leads strategic initiatives that optimize processes, scale operations, and drive measurable customer outcomes. With over 20 years of experience spanning SaaS, healthcare, and enterprise technology, MunMun integrates operational excellence with a deep focus on employee and customer experience, guiding businesses to move beyond reactive service and embrace proactive, data-driven engagement. MunMun began her career in biomedical engineering after graduating from Texas A&M University and later pivoted into SaaS through ServiceMax, where she held leadership roles in operations and innovation. A recognized advocate for diversity and inclusion, MunMun founded a Womxn’s Network to empower women in tech and was a previous member of Chief, a network for senior women executives. MunMun lives on Long Island, NY with her husband Nitin, their 2 kids Ishaan (14) and Saanvi (12) and their adopted 4-yr old Bernadoodle, Coco.