Name: Shachar Avrahami | Customer Success Summit | New York
Start: 2025-03-11T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

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Shachar

Avrahami

Vice President Product & Strategy

EverAfter

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful. At EverAfter, he focuses heavily on helping customers build and optimize these programs at scale, ensuring they deliver measurable business outcomes. His background in both RevOps and CS-Ops brings a practical, results-oriented approach in this session.

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11 March 2025 11:15 - 11:45

Do your customer programs drive success, or just check a box?

From onboarding to success plans to Quarterly Business Reviews (QBRs), customer programs are the backbone of customer engagement strategies. But are they truly moving the needle? In this session, we’ll explore how to turn these programs into powerful growth engines. Learn how to shift from routine task execution to delivering measurable outcomes by aligning your programs with your customers’ goals. Whether it’s guiding customers through complex onboarding journeys or personalizing success plans, we’ll cover practical strategies that will help you create customer programs that truly make an impact.