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Event starts in:
153

days :

7

: hours :

27

minutes

50

until the festival

September 16 & 17, 2025
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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2024 agenda

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What's on
Main stage
Exhibition & Networking
September 16
September 17
September 16
September 16
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Fireside chat: Optimizing customer health for retention & growth
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09:45
Main stage
Enhancing Customer Success with Human-First AI Strategies
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10:15
Main stage
Panel: Scaling CS - how an improved operating model allows for scale and a reduction in burnout
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11:30
Main stage
Impact over appearance: Pioneering outcome-driven customer success with AI
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12:00
Main stage
Emotional Intelligence: Self awareness is key to unlocking your own EQ
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13:30
Main stage
Panel: Mastering feedback: Practical tips for success leaders
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14:15
Main stage
Customer success unveiled: Exclusive findings from OpenText’s MarketScape study
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15:15
Main stage
Interactive roundtable discussions
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15:45
Main stage
Panel: Navigating success - crafting a CS playbook for strategic CSM actions
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16:30
Main stage
Empowerment vs. automation with AI for customer success teams
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17:00
Main stage
Chairperson closing remarks
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17:05
Exhibition & Networking
Happy hour networking drinks
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September 17
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Accelerating customer success: Integrating product development concepts for enhanced collaboration
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09:45
Main stage
Powering transformation: How ways of working drive governance, AI, and cultural evolution
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10:15
Main stage
Panel: AI-powered customer success: Strategies, successes, and future outlook
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11:30
Main stage
Fireside chat: How CSMs can add value at each stage of the customer lifecycle
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12:00
Main stage
Aligning org-wide initiatives through CS Ops
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13:30
Main stage
Panel: Churn or negotiate; the art of the down sell
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14:15
Main stage
Driving customer retention and expansion to navigate difficult economic times
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14:45
Main stage
The future of AI: Innovation vs invasion? Ethics, privacy and copyright in age of AI
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15:15
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove your strategic value and embed a customer-centric mindset across your org.

San Francisco
September 16 - 17, 2025

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