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September 22 & 23, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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What's on
Main stage: Customer Success Summit
Exhibition & Networking
Workshop track
September 22
September 23
September 22
September 22
08:00
Exhibition & Networking
Welcome breakfast & registration
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09:00
Main stage: Customer Success Summit
Chairperson opening remarks
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09:15
Main stage: Customer Success Summit
From fragmentation to consistency: Standardising CS across a multi-entity org
Andrea Marroquin, Global Director of Customer Success Operations, Sage
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10:15
Main stage: Customer Success Summit
Customer success through change: Protecting growth, retention, and team stability
Alberto Rocha, Regional Director, Customer Success, Udemy
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10:45
Exhibition & Networking
Coffee break
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11:15
Main stage: Customer Success Summit
CS leadership playbook: Build a team that scales, owns revenue and gets seen
Shibani Mehta, Director, Scaled Customer Success, Docusign
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11:15
Workshop track
Building a digital customer success engine
Kevin Cai, Global Lead, Digital Customer Success, Notion
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11:45
Main stage: Customer Success Summit
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
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12:15
Main stage: Customer Success Summit
From mid-market to enterprise: Redesigning post-sales for scale
Miguel Montoya, Director, Customer Success, Webflow
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12:45
Exhibition & Networking
Lunch break
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13:45
Main stage: Customer Success Summit
Panel | Customer revenue operations: When CS becomes predictive
Aabhas Lal, Sr. Director, Customer Success, Saviynt
Sangita Ray, Director, Customer Success & AI Adoption, Writer
Courteney Stenberg, Sr. Director, Client Success, Wellhub
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13:45
Workshop track
The art of value storytelling: Executive conversations that drive renewals
Paris Good, Director of Customer Success, Planet
Monica Schmalenberger, Senior Value Architect, Customer Success, Planet
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14:30
Main stage: Customer Success Summit
Workshop | From metrics to meaning: CS ROI working session
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14:30
Workshop track
Increase your visibility: How to advocate for yourself in CS
Jen Gussman, Director, Customer Success Account Management, Microsoft
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15:15
Exhibition & Networking
Coffee break
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15:45
Main stage: Customer Success Summit
Building the right CS foundations for an agentic future
Andrew Carothers, Global Head of Digital Customer Success, Proofpoint
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15:45
Workshop track
Dynamic health scores: Turn signals into actions
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
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16:15
Main stage: Customer Success Summit
Panel | Agentic AI in CS: Who’s accountable when AI runs customer success?
Ryan Frijas, Director, Customer Success, AVEVA
Julie Mullins, Former Director, Digital Customer Experience, Cloudflare
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17:00
Main stage: Customer Success Summit
Closing remarks
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17:05
Exhibition & Networking
Happy hour networking drinks
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September 23
08:00
Exhibition & Networking
Welcome breakfast & registration
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09:00
Main stage: Customer Success Summit
Chairperson opening remarks
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09:15
Main stage: Customer Success Summit
From hand-off to co-ownership: CS and sales in a converging revenue motion
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09:45
Main stage: Customer Success Summit
Keeping up with chaos: How CS teams actually use AI
Allie Yakovlev, Head of Customer Success, AI, Prolific
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10:15
Exhibition & Networking
Coffee break
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10:45
Main stage: Customer Success Summit
Driving customer adoption of AI-powered product features
Elena Makower, Director, Customer Success, Thomson Reuters
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11:15
Main stage: Customer Success Summit
Making customer value visible: The rise of outcome-led customer success
Alex Crawford, Customer Success Director, AVI-SPL
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11:30
Workshop track
Don’t get left behind by AI: Practical steps to stay relevant and thrive
Stephen Ng, Sr. Director, Global Support and Customer Advocacy, Splashtop
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11:45
Main stage: Customer Success Summit
Workshop | Tech stack rationalization: To build, buy, or consolidate?
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12:15
Workshop track
Scaling contact centre efficiency while protecting customer experience
Patrick McConnell, Sr Director, Product Ops & Support, Shipt
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage: Customer Success Summit
From data to decisions: Building predictive health scores that actually drive action
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14:00
Main stage: Customer Success Summit
Panel | What CS skills will survive automation by 2030?
Sophia Kim, Director of Customer Success, Salesforce
Melissa Goldstein, Vice President of Customer Success, Mastercard
Jessica Wright, Head of Portfolio Customer Success, Asana
Medha Rangnekar, Senior Director, Customer Success, Thales Cybersecurity
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14:45
Main stage: Customer Success Summit
Chairperson closing remarks
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Get your ticket for

our flagship CS summit

Five years of event legacy, 700+ CS pros, and one relentless commitment to getting better every time. This year, Customer Success Summit San Francisco levels up with our first-ever two-track format, so you can build a day around what actually matters to you.

You'll leave the summit with the frameworks, metrics, and influence strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, budget, and headcount

San Francisco
September 22 & 23, 2026

Save $300

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