Why
attend?
You'll leave with the confidence, language, and influence strategies to hit NRR targets, optimize your AI workflows, and finally earn the executive credibility your function deserves.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
- Learn what it takes to build an AI-native CS org, from leveraging AI at scale to proving customer value, driving expansion, and transforming CS into a strategic growth engine.
- Connect with the CS leaders redefining the profession, exchange hard-won insights, and build relationships that will shape your next big opportunity.
- Gain the insights and leadership skills needed to keep pace with industry change, prove the strategic value of CS, and position yourself for your next career move.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Co-located events
you'll have access to
1 ticket, 7x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Our Stats
150+
Speakers
700+
Attendees
75%
Senior management
400+
Companies
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale to stay ahead of rapid industry change.
Next-gen CS operating model
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - define the right balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Breaking silos across product, sales, and CS
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerating time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scaling beyond headcount
Product Marketing Manager
Get our free
State of Customer Success report
The fifth edition of our flagship State of Customer Success Report is here – your no-fluff, data-backed guide to what customer success really looks like.
We surveyed hundreds of CSMs and CS leaders around the world to give you a clear picture of how CS is evolving – and how to keep your career ahead of the curve.
Get the clarity you need to grow your customer success career.
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.