days :
: hours :
minutes
until early bird rates end
Customer Success Summit
San Francisco
Transform customer success into the revenue engine leadership can't ignore.
Hear how CS leaders drive NRR, embed predictive analytics and automate strategically, while maintaining the human relationships that actually retain and expand accounts.
Get your ticket
for the summit
In your CS role, you're expected to scale, but adding headcount isn't an option. You're told to "use AI," but no one's showing you which workflows to automate without destroying the relationships that actually drive retention.
You'll leave the summit with the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, budget, and headcount
A snapshot of
our speakers...
What our
attendees say...
What you’ll get
out of the summit
- Learn what it takes to build an AI-native CS org, from leveraging AI at scale to proving customer value, driving expansion, and transforming CS into a strategic growth engine.
- Connect with the CS leaders redefining the profession, exchange hard-won insights, and build relationships that will shape your next big opportunity.
- Gain the insights and leadership skills needed to keep pace with industry change, prove the strategic value of CS, and position yourself for your next career move.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale to stay ahead of rapid industry change.
Next-gen CS operating model
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - define the right balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Breaking silos across product, sales, and CS
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerating time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scaling beyond headcount
Product Marketing Manager
Co-located events
you'll have access to
1 ticket, 7x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Our Stats
150+
Speakers
700+
Attendees
75%
Senior management
400+
Companies
Elevate your team's
CS game
Upskill your entire customer success team in a single day of focused learning and connection. Save time, money, and countless internal meetings and ask Kyle, our delegate sales manager, about special group rates.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Take a look at our past summits
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
More post-sales function events
in San Francisco
Disvocer our other events for Customer function professionals in San Francisco.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.