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September 04 & 05, 2024
Marriott Marquis
780 Mission Street
San Francisco

Customer Success Festival
San Francisco

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

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for the summit

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove your strategic value and embed a customer-centric mindset across your org.

San Francisco
September 04 - 05, 2024

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What our
attendees say...

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A snapshot of

our speakers...

Jess
Osborn
VP, Global Customer Success Management
Gocardless
Roger
Mendez
Global Leader, Strategic Programs, Customer Success Operations and Strategy
Cisco
Elizabeth
Blass
Chief Customer Officer
Karbon
Peter
Eisenman
VP, Customer Success
Fountain
Maranda
Dziekonski
SVP, Customer Success
Datasembly
John
Henwood
VP, Customer Success
Writer
Angela
Kenner
VP, Customer Success
Voltaiq
Briana
Dominguez
VP, Customer Success
Trace
Harita
Salvi
Senior Director, Global Customer Success
Jumpcloud
Krista
Hardebeck
Director, Customer Success Management
Salesforce
Chris
Vu
Director, Customer Success
Salesforce
Neelu
Shaikh
SVP Global Customer Success
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.

  • Trade perspectives and form lasting relationships within our global CS community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.

September 04 & 05, 2024
Marriott Marquis
San Francisco
Customer Success Festival

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

200+

Attendees

80%

Senior management

100+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*

September 04 & 05, 2024
Marriott Marquis
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

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Find out more

Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 200+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
CS game

If you want to bring your team along, chat to Tom to secure the best rate.

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