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Aabhas
Lal
Sr. Director, Customer Success
Saviynt
Aabhas is an award-winning customer success leader with over a decade in cybersecurity, helping Fortune 500 organizations secure critical infrastructure and realize the full value of their identity security investments. At Saviynt, he leads customer success across a large enterprise portfolio in North America, building AI-driven programs that turn product adoption signals into retention, expansion, and predictable revenue outcomes. Before Saviynt, he held progressive leadership roles at Securonix, where he built and scaled a customer success practice supporting Fortune 500 accounts across North America. Recognized with TITAN and Globee awards for excellence in customer success, he is known for transforming CS from a reactive support function into a strategic growth engine — bringing a practitioner's perspective to the evolving role of AI and cybersecurity in enterprise revenue operations.
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22 September 2026 13:45 - 14:30
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.