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Aabhas
Lal
Sr. Director, Customer Success
Saviynt
Aabhas is a revenue-focused Customer Success executive who transforms enterprise relationships into engines of growth and retention. With deep expertise in cybersecurity and SaaS, he builds and leads high-performing teams that deliver measurable ARR impact by bridging C-suite vision with operational execution. Known for scaling success programs and optimizing enterprise engagement models, Aabhas leverages AI-driven insights and data-powered frameworks to drive loyalty, enable outcomes, and position Customer Success as a primary revenue engine.
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22 September 2026 13:45 - 14:30
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.