Aaron Thompson is an AI strategist, Customer Success executive, educator, and founder who helps B2B SaaS companies use artificial intelligence to transform the way they acquire, retain, and grow customers. With nearly 20 years of experience leading Customer Success, Customer Experience, Revenue, and Growth organizations, Aaron has spent his career helping companies turn customer relationships into sustainable competitive advantages. Today, his work focuses on helping executives move beyond AI experimentation to practical implementation that drives measurable business outcomes. Aaron has held executive leadership roles at companies including SuccessHACKER, Sturdy, 4-Tell, and Jive Software, where he led Customer Success, Revenue, and Growth initiatives across startups and enterprise organizations. Throughout his career, he has helped organizations build customer-centric operating models that produce stronger customer outcomes and sustainable revenue growth.