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Adaline
Anaya
Head of Support Services
Candidly
Adaline is a dynamic CX leader with a strong track record of scaling support teams and functions at high-growth startups. She currently serves as Head of Support Services at Candidly, where she brings her passion for developing talent and fostering a vibrant, high-performing team culture. With previous leadership roles at Datadog and Tithe.ly, she has successfully built and scaled support organizations from the ground up, significantly expanding team size and customer reach. Her leadership consistently drives positive impact for both employees and customers through engagement, operational excellence, and strategic growth.
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17 September 2025 09:45 - 10:15
Fireside chat - From scripts to strategy: Empowering your customer support team
Join us for a candid fireside chat on transforming customer support from scripted responses to strategic influence. We’ll dive into what it takes to scale high-performing support teams, optimize processes, and deliver service excellence in fast-paced environments. Discover how coaching, workflow refinement, and a strong team culture can drive both customer satisfaction and employee growth. You'll walk away inspired to empower your agents and be prepared with practical steps to do so.