17 September 2025 09:45 - 10:15
Fireside chat - From scripts to strategy: Empowering your customer support team
Join us for a candid fireside chat on transforming customer support from scripted responses to strategic influence. We’ll dive into what it takes to scale high-performing support teams, optimize processes, and deliver service excellence in fast-paced environments.
Discover how coaching, workflow refinement, and a strong team culture can drive both customer satisfaction and employee growth. You'll walk away inspired to empower your agents and be prepared with practical steps to do so.