Organizational change is constant, but strong customer success teams know how to adapt without losing momentum. In this session, Alberto Rocha, Regional Director, Customer Success at Udemy, will share lessons from leading through major company transitions while protecting customer retention, team effectiveness, and growth. Attendees will hear practical approaches for keeping teams aligned, maintaining strong customer outcomes, and navigating uncertainty with confidence. Key learnings: - How to lead CS teams through periods of organizational change - Ways to protect retention and growth during uncertainty - How to keep teams aligned and focused when priorities shift - Practical lessons from navigating change inside a fast-evolving business If change is a constant in your organization, this is the session you won’t want to miss.