AI is changing the pace of Customer Success. In this session, Allie Yakovlev, Head of Customer Success at Prolific, will share how CS teams can use AI to work more effectively in fast-moving environments where customer expectations keep rising. Drawing on her experience leading distributed teams, Allie will explore practical ways to build a culture of AI experimentation, improve day-to-day workflows, and help teams communicate more clearly from frontline execution to executive reporting. Attendees will leave with a grounded view of how AI can support better operations without losing the human judgment that makes great Customer Success work. Key takeaways: - How to introduce AI into everyday CS workflows in practical, low-friction ways - Ways to build a team culture of experimentation amid constant change - How managers can translate AI-driven tactical improvements into clearer executive communication - Where AI adds value in operations, and where human judgment still matters most This session will offer a practical blueprint for building a more agile, AI-enabled Customer Success team in a world that is only moving faster.