Andrea is a heart-led operator with a strategist’s mindset, passionate about scaling what works, improving what doesn’t, and keeping people at the center of every decision. With deep expertise in Customer Success and operational excellence, she specializes in transforming ambiguity into clarity, disconnected processes into seamless customer journeys, and bold ideas into measurable business outcomes. Currently serving as Global Director of Customer Success Operations at Sage, Andrea leads initiatives that drive customer retention, adoption, and long-term value through data-informed strategy, cross-functional collaboration, and scalable systems. Her career has spanned roles in Customer Success, systems administration, process architecture, and strategic operations — experiences that have shaped her empathetic leadership style and ability to create momentum across teams. Andrea thrives at the intersection of data, systems, and human connection, bringing curiosity, structure, and purpose to every challenge she takes on.