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Bianca
Ker
Vice President of Client Success
Later
Bianca Ker is a startup veteran and customer success leader with over 10 years in B2B SaaS, specializing in social marketing technologies. She’s built and scaled global teams, designed data driven retention strategies and led a CS org to an acquisition by Sprout Social. She's passionate about supporting working parents and the quest for guaranteed paid leave for all.
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16 September 2025 13:45 - 14:30
Panel: Breaking silos - Enabling value exchange across CS, product, and sales
True customer success doesn’t happen in a vacuum — it’s the result of seamless collaboration across the entire go-to-market organization. In this panel, our expert speakers share how they’ve broken down silos to create continuous value exchange, align around customer outcomes, and drive growth together. Expect real-world examples, candid lessons, and actionable strategies for building high-impact cross-functional partnerships.