As agentic AI moves from experimentation to execution in Customer Success, teams are no longer asking if it should be used, but how to operate effectively alongside it. This panel explores what changes when AI is actively orchestrating customer journeys, triggering actions, and influencing engagement in real time. The discussion will focus on how organizations build trust in autonomous systems, define ownership when AI is involved in decision-making, and handle situations where AI-driven actions need human intervention or correction. Panelists will also examine where human judgment remains irreplaceable, and how the CS operating model is evolving to support true human–AI collaboration at scale.