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Courteney
Stenberg
Sr. Director, Client Success
Wellhub
Courteney Stenberg is Senior Director of Enterprise Client Success at Wellhub, where she leads a team responsible for driving retention, growth, and customer outcomes across a portfolio of enterprise organizations. Over the past decade, she has led both Customer Success and Customer Success Operations teams, building scalable programs, customer lifecycle strategies, and operating models that improve adoption, retention, and expansion. Prior to Wellhub, Courteney held leadership roles at CDK Global and Roadster, where she focused on scaling customer-facing organizations, driving operational excellence, and aligning customer outcomes with business growth. Having led teams through periods of rapid growth, transformation, and scale, she is passionate about the evolving role of Customer Success and the opportunities AI creates to strengthen customer relationships while driving efficiency and impact.
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22 September 2026 13:45 - 14:30
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.