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Courteney
Stenberg
Sr. Director, Client Success
Wellhub
Courteney is a Customer Success executive with a proven track record of building and scaling high-performing post-sale organizations that drive retention, expansion, and long-term customer value. As Senior Director of Client Success at Wellhub, she leads the North America Client Success organization, overseeing the full customer lifecycle from onboarding through renewal and growth across a multi-million-dollar portfolio. With deep expertise at the intersection of strategy, operations, and customer experience, Courteney partners closely with executive stakeholders to deliver measurable business outcomes and position customer success as a key driver of sustainable growth. She is passionate about developing teams, creating scalable success frameworks, and helping organizations unlock greater value through strategic customer partnerships.
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22 September 2026 13:45 - 14:30
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.