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Ishan
Gupta
VP of Customer Success
Paper
Ishan Gupta is a global leader in go-to-market strategy, currently VP of Customer Success at Paper, driving post-sales growth across North America. With leadership roles at Tala, Udacity, and Paytm, he has scaled operations across the U.S., India, LATAM, Africa, and Asia. A Stanford MBA, author, and mentor, Ishan specializes in operational excellence, AI-driven solutions, and high-impact customer strategies.
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17 September 2025 14:00 - 14:45
Panel: How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.