Customer Success is no longer just a post-sale function - it's a strategic driver of sustainable growth, retention, and customer lifetime value. In this session, we’ll explore how to quantify and communicate the true business impact of CS, using metrics that resonate with executive stakeholders. You’ll learn how to tie CS initiatives to revenue outcomes, build a compelling ROI narrative, and position CS as a value multiplier across the organization. Whether you're building internal buy-in or scaling your team’s influence, this presentation will give you the tools to elevate CS from a support role to a strategic asset.