Jen Gussman is a seasoned customer success leader known for transforming CSM teams from reactive, task-oriented support units into proactive, value-focused partners. As Director, Customer Success Account Manager at Microsoft, she drives measurable outcomes and long-term impact for state and local government clients. Previously at Planet, Jen spearheaded strategic initiatives that tightly aligned customer engagement with business value, enabling teams to unlock and quantify impact at every stage. Her “special sauce” lies in building scalable frameworks that empower CSMs to anticipate needs, deliver insights, and clearly demonstrate ROI. Above all, Jen is a people-first leader who fosters a culture of belonging, support, and authenticity.