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Jessica
Wright
Head of Portfolio Customer Success
Asana
Jessica is a Customer Success leader with more than a decade of experience building and scaling customer-centric organizations across SaaS, advertising technology, and enterprise software. As Head of Portfolio Customer Success, AMER at Asana, she leads teams focused on driving customer value, retention, and growth across enterprise and vertical markets. Throughout her career, Jessica has successfully scaled global customer success programs, developed high-performing teams, and created innovative engagement models that improve customer outcomes at scale. Known for her strategic mindset and operational excellence, she is passionate about helping organizations maximize value from technology while fostering lasting customer partnerships.
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23 September 2026 14:00 - 14:45
Panel | What CS skills will survive automation by 2030?
As automation reshapes Customer Success, a critical question emerges: which skills will still matter by 2030? This panel examines the evolving skillset of Customer Success professionals in a world where AI handles more of the operational and analytical workload. Panelists will explore future career durability in CS, the capabilities that remain uniquely human, and whether tomorrow’s CSMs will need deeper technical fluency to stay effective. The discussion will also challenge the boundaries of the role itself, questioning whether Customer Success is converging into a hybrid of RevOps, consulting, and AI oversight. Key themes include future career durability, uniquely human skills, the role of technical depth, and the evolving identity of Customer Success in an AI-driven operating model.