Generative AI was just the opening act. The next leap is autonomous agents that shoulder real work—surfacing risk, orchestrating playbooks, and proving value—so your team can focus on strategy and relationships. In this fast-paced session you’ll: - Demystify what makes an agent different from everyday AI widgets. - Plot your progress from task automation to a self-optimizing CS machine. - Draw the line between what agents should own and where human insight still reigns. Walk away with a practical blueprint to transform scattered AI experiments into a coordinated network of proactive CS agents—ready to drive retention at scale.