As agentic AI becomes embedded in Customer Success, teams are redefining how work is divided between humans and intelligent systems. This panel explores how AI can take on orchestration, signal detection, and journey optimization, while humans focus on high-impact, precision engagement. The discussion will cover how organizations are using AI to enable orchestrated interventions, trigger executive outreach at the right moments, and deliver journey personalization at scale. Panelists will also examine where human judgment remains essential, particularly in creating “white-glove moments” that deepen trust and customer value. Key themes include precision human engagement, AI-driven orchestration, and the evolving collaboration model between Customer Success teams and agentic systems.