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Kevin
Cai
Global Lead, Digital Customer Success
Notion
Kevin is a Customer Success leader with extensive experience building and scaling digital and enterprise success programs across SaaS organisations. He currently serves as Global Lead, Digital Customer Success at Notion, where he drives scaled customer engagement strategies and leads initiatives to improve adoption and value realisation across global customer segments. Over his tenure at Notion, he has progressed through multiple Customer Success roles, developing and operationalising programs that support enterprise growth and customer outcomes. Previously, Kevin held Customer Success roles at Udemy and Betterworks, where he focused on enterprise customer engagement, scaled success programs, and driving measurable impact through learning, performance, and productivity platforms.
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